Privacy Policy

1. Introduction

Sterling Ore Solutions (“Sterling Ore,” “we,” “us,” or “our”) is an institutional commodity brokerage and mining operations firm headquartered in Kampala, Uganda. This Privacy Policy describes how we collect, use, store, and protect personal information obtained through our website (sterlingore.com), client engagements, trading desk interactions, and related services.

We are committed to protecting the confidentiality and security of institutional and individual client data in accordance with applicable data protection laws, including the Uganda Data Protection and Privacy Act and the General Data Protection Regulation (GDPR) where applicable.

2. Information We Collect

We may collect the following categories of information:

• Contact Information: Name, email address, phone number, company name, and job title when you submit an inquiry form, request a quote, or register for our institutional portal.
• Business Information: Company registration details, trading history, commodity preferences, and institutional accreditation documents required for client onboarding.
• Communications: Records of correspondence via email, WhatsApp, phone, or our website contact forms.
• Technical Data: IP address, browser type, device information, and usage patterns collected automatically when you visit our website.
• Transaction Data: Details of commodity transactions, including product specifications, quantities, pricing, and delivery logistics.

3. How We Use Your Information

We use collected information exclusively for legitimate business purposes:

• To respond to inquiries, provide quotes, and fulfill commodity orders.
• To verify institutional credentials and conduct client due diligence.
• To communicate about market updates, pricing, and logistics relevant to your transactions.
• To improve our website, services, and client experience.
• To comply with legal obligations, regulatory requirements, and anti-money laundering (AML) protocols.
• To protect against fraud, unauthorized transactions, and security threats.

4. Information Sharing

We do not sell, rent, or trade personal information to third parties. We may share information only in the following circumstances:

• Service Providers: With trusted third-party vendors who assist in operating our website, processing payments, or managing logistics, subject to confidentiality agreements.
• Legal Compliance: When required by law, court order, or regulatory authority, including commodity trading regulators and financial intelligence units.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, provided the recipient agrees to substantially similar privacy terms.
• With Your Consent: In any other circumstance where you have explicitly authorized disclosure.

5. Data Security

We implement industry-standard security measures to protect your information, including:

• Transport Layer Security (TLS) encryption for data in transit.
• Secure, access-controlled servers with regular security audits.
• Role-based access controls limiting data access to authorized personnel only.
• Regular penetration testing and vulnerability assessments.
• Employee training on data protection and confidentiality requirements.

While we strive to protect your data, no electronic transmission or storage system is 100% secure. We continuously review and enhance our security practices.

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, or as required by applicable law and regulatory obligations. Transaction records are retained in accordance with financial recordkeeping requirements. When data is no longer needed, we securely delete or anonymize it.

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data under certain circumstances.
• Objection: Object to processing based on legitimate interests.
• Portability: Request transfer of your data to another organization.

To exercise these rights, contact us at [email protected].

8. Cookies and Tracking

Our website uses essential cookies to ensure proper functionality and analytics cookies to understand how visitors interact with our site. We do not use cookies for behavioral advertising or third-party tracking. You can control cookie preferences through your browser settings.

9. Third-Party Links

Our website may contain links to third-party websites, including partner platforms, industry publications, and regulatory bodies. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies independently.

10. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. Material changes will be communicated via our website or direct notification to active clients. Continued use of our services after policy updates constitutes acceptance of the revised terms.

11. Contact Us

For questions about this Privacy Policy or our data practices, please contact: